Overview
CABII (Cars And Bikes In India) aims to provide a transparent and responsible digital marketplace for automotive buyers, sellers, dealers and other users.
This Refund & Cancellation Policy explains the circumstances under which payments made for CABII™ services may be cancelled, refunded, adjusted or treated as non-refundable.
Membership Refund & Cancellation
2.1 Membership Purchases
CABII™ membership plans may provide access to additional platform features, listing benefits, dealer tools, lead-related features or other services described on the applicable membership page.
Before purchasing a membership, users should review the applicable plan price, duration, benefits, limitations and cancellation terms displayed at checkout.
2.2 Refund Eligibility
- Refund requests should be submitted through CABII™ support using registered account details.
- CABII™ may review account activity and payment records before approving a refund.
- Promotional or specially discounted memberships may have separate conditions.
- Third-party payment processing rules may apply where legally permissible.
2.3 Cancellation
Cancellation of a continuing service, where such functionality is offered, does not automatically create a refund entitlement. Refund eligibility is determined under the applicable purchase terms.
Advertisement Cancellation
3.1 Free Advertisements
Users may generally remove their own active free advertisements using the account controls available on CABII™, subject to platform policies.
- No refund is applicable where no listing fee was paid.
- Removed listings may no longer appear in search results.
- Re-posting remains subject to applicable posting limits and policies.
3.2 Paid / Promotional Advertisements
Where CABII™ offers paid promotional features such as featured placement, boosting, highlighting or other visibility services, cancellation and refund eligibility depends on the applicable product terms displayed before purchase.
Once a promotional service has been substantially delivered or consumed, the applicable fee may be non-refundable, subject to applicable law.
3.3 Removal by CABII™
CABII™ may remove, restrict, hide or suspend an advertisement where it reasonably believes that the listing:
- Contains materially false or misleading information.
- Violates CABII™ Terms & Conditions.
- Appears fraudulent or suspicious.
- Involves prohibited goods or activities.
- Creates a safety, legal or platform-integrity concern.
Sell in 48 Hours
CABII's "Sell in 48 Hours" service, where available, may involve vehicle information collection, lead generation, buyer matching, dealer outreach, inspection or other service components.
4.1 Cancellation Before Service Delivery
Where the applicable service terms permit cancellation before substantial service delivery, the user may request cancellation through CABII™ support.
4.2 Cancellation After Service Delivery
If CABII™ or its service partners have already performed substantial work, such as inspection, verification, buyer outreach, lead generation or matching activities, any refund will be determined according to the applicable service terms.
4.3 Buyer-Seller Transaction
CABII™ does not ordinarily become the owner of the vehicle or the contracting seller/buyer merely by facilitating discovery or communication between the parties.
Vehicle Transaction Disputes
5.1 CABII's Role
- CABII™ provides technology and marketplace services.
- Vehicle ownership remains with the relevant seller until legally transferred.
- Buyer and seller are responsible for appropriate due diligence.
- Vehicle purchase consideration is generally exchanged directly between relevant parties unless expressly stated otherwise.
- CABII™ may assist with platform-related complaints where appropriate.
5.2 Recommended Dispute Process
- Contact CABII™ support as soon as possible.
- Provide the advertisement or transaction reference.
- Provide relevant messages, photographs or documents.
- Allow CABII™ reasonable time to review platform records.
- Where appropriate, CABII™ may communicate the outcome or recommended next step.
Related & Third-Party Services
Some CABII™ features may connect users with external service providers. In such cases, the provider's own terms, cancellation rules, fees and refund procedures may apply.
🛡️ Insurance Services
Insurance provider terms and applicable regulatory rules may apply.
🛣️ FASTag Services
Refunds may be controlled by the relevant issuer or service provider.
📄 RC Transfer
Government procedures and submitted applications may affect cancellation.
Where CABII™ acts only as a referral, technology or facilitation partner, the third-party provider's refund process may apply directly.
Payment & Refund Timelines
Once a refund has been approved and initiated by CABII™, the time taken for the amount to appear in the user's account depends on the payment method, acquiring bank, issuing bank and payment provider.
| Payment Method | Indicative Processing | Important Note |
|---|---|---|
| Credit / Debit Card | Several business days | Bank processing may vary |
| UPI | Usually faster after initiation | Provider / bank dependent |
| Net Banking | Bank-dependent | Actual credit time may vary |
| Wallet / Digital Methods | Provider-dependent | Subject to provider rules |
Potentially Non-Refundable Charges
Subject to applicable law and the terms shown at purchase, the following may be non-refundable:
- Services that have already been fully delivered.
- Promotional or visibility services already consumed.
- Third-party charges that CABII™ is unable to recover.
- Government or statutory charges already paid or submitted.
- Inspection or verification costs already incurred, where applicable terms state so.
- Amounts expressly identified as non-refundable before purchase.
Account Suspension & Termination
CABII™ may restrict, suspend or terminate an account in accordance with its Terms & Conditions where there are reasonable grounds involving fraud, misuse, prohibited activity, repeated policy violations or other serious platform concerns.
9.1 Refund Review
A pending refund request may be reviewed before completion if the relevant transaction is connected to suspected fraud, abuse, chargeback activity or violation of platform rules.
9.2 Account Closure
Account closure does not automatically extinguish rights that cannot legally be waived. Any eligible refund will be handled according to applicable service terms and law.
Policy Changes & Updates
CABII™ may update this policy from time to time to reflect changes in services, technology, payment systems, business operations or applicable legal requirements.
The latest version will be published on this page with an updated effective or revision date.
Grievance Redressal
If you have a complaint concerning a refund, cancellation, payment or CABII™ service, please contact our support team with sufficient details to identify the transaction.
Recommended Complaint Process
- Submit your complaint through CABII™ support.
- Provide your registered contact details.
- Include the relevant order, payment or advertisement reference.
- Attach supporting documents where necessary.
- CABII™ will review the matter and communicate the appropriate next step.
Frequently Asked Questions
Cancellation & Refund Support
Need help with a cancellation or refund?
Contact CABII™ through the official support channels. Please include your registered contact information and relevant payment/order reference so our team can identify your request efficiently.
This policy describes CABII™'s general commercial practices and should be read together with the CABII™ Terms & Conditions, Privacy Policy and applicable service-specific terms.
Nothing in this policy is intended to exclude or restrict any consumer right or legal remedy that cannot lawfully be excluded or restricted under applicable Indian law.
Refund & Cancellation Policy · Version 2.0
Last Updated: 20 August 2026