🔄 Refund & Cancellation Policy

📋 Overview

At CABII (Cars And Bikes In India), we are committed to providing transparent and fair refund and cancellation policies. This policy outlines the terms and conditions for refunds, cancellations, and returns across our platform services.

1️⃣ Membership Refund Policy

1.1 Premium Membership Plans

If you purchase a premium membership and wish to cancel within the specified cancellation window:

• 7-Day Money-Back Guarantee: Full refund if you cancel within 7 days of purchase
• No Questions Asked: We refund without asking for reasons
• Processing Time: 5-7 business days

1.2 Post-Cancellation Window

Memberships cancelled after the 7-day window are non-refundable. However:

• Remaining membership balance can be transferred to next renewal cycle (non-transferable)
• Premium features will be deactivated immediately upon cancellation
• Ads posted during active membership will remain listed for their full duration

1.3 How to Request Membership Refund

1. Log in to your CABII account
2. Go to "My Profile" → "Membership"
3. Click "Cancel Membership" → "Request Refund"
4. Provide reason (optional) and submit
5. Confirmation email within 24 hours
6. Refund processed to original payment method within 5-7 business days

2️⃣ Ad Posting Cancellation Policy

2.1 Free Ad Cancellation

You can cancel your free listing at any time:

• Instant Cancellation: Ad removed from platform immediately
• No Charges: Zero cancellation fees
• Re-posting: You can post new ads anytime

2.2 Premium Ad Cancellation

Premium listings (featured, highlighted, urgent sale) cancellation:

• Within 24 Hours: 100% refund of premium ad fees
• 24-48 Hours: 50% refund
• After 48 Hours: Non-refundable (ad remains active until expiry)

2.3 Ad Removal Reasons

CABII reserves the right to remove listings if:

• Vehicle is sold (seller requested removal)
• Listing violates platform policies
• Fraudulent or misleading information detected
• Seller account is suspended/terminated

3️⃣ Sell in 48 Hours Program Cancellation

3.1 Before Vehicle Inspection

If you enroll in "Sell in 48 Hours" and cancel before inspection:

• Full Refund: 100% of program fees refunded
• No Inspection Charges: Zero charges
• Processing: Refund within 3-5 business days

3.2 After Vehicle Inspection

If inspection is completed but you wish to cancel:

• Inspection Fee: Non-refundable (₹0-500 based on location)
• Program Fee: 50% refund available
• No Sale Guarantee Void: If buyer not found within 48 hours

3.3 After Buyer Confirmation

Once buyer confirms interest and agreement is signed:

• Non-Refundable: Seller cannot cancel without buyer consent
• Dispute Resolution: Contact CABII support for mediation
• Cancellation Fee: ₹5,000 penalty if seller cancels arbitrarily

4️⃣ Vehicle Transaction Disputes

4.1 CABII's Role

CABII facilitates transactions but:

• We are not party to vehicle sale agreements
• We do not hold buyer or seller funds
• Transaction disputes are between buyer and seller
• CABII acts as mediator for platform-related disputes only

4.2 Dispute Resolution

1. Contact CABII Support: Within 48 hours of dispute
2. Evidence Submission: Provide transaction details, messages, documents
3. Investigation: CABII investigates for 7 business days
4. Resolution: Decision communicated with reasons
5. Appeal: 72-hour appeal window available

4.3 Refund Eligibility (Fraud Cases)

CABII may refund membership or service fees if:

• Fraudulent listing confirmed through investigation
• Seller identity verification failed
• Misleading vehicle information proven
• Platform's negligence caused financial loss

5️⃣ Related Services: Quick Links

For other CABII services, refer to their specific policies:

• 🚗 Car Insurance Affiliate: Insurance provider terms apply; cancellations handled by insurance company
• 🛣️ FASTag Services: Processed through official FASTag providers; CABII is referral partner
• 📋 RC Transfer Service: Government-mandated timeframes apply; no cancellation after submission
• 💰 Loan / EMI Calculator: Free tool; no cancellation policy applicable

6️⃣ Payment Method & Refund Timeline

Refund Processing

Payment Method	Processing Time
Credit/Debit Card	5-7 Business Days
Bank Transfer	3-5 Business Days
UPI/Digital Wallet	1-2 Business Days
Mobile Wallet	2-3 Business Days

7️⃣ Non-Refundable Items

The following are NOT refundable:

• Ad listing fees after 7-day cancellation window (if applicable)
• Premium feature charges not cancelled within policy window
• Vehicle inspection fees (non-recoverable cost)
• Platform transaction fees (for completed transactions)
• Third-party service charges (insurance, loan EMI, RC transfer)

8️⃣ Account Suspension/Termination

8.1 Account Suspension

If CABII suspends your account due to:

• Policy violations
• Fraudulent activity
• Multiple complaints

Result: Any pending refunds may be withheld pending investigation.

8.2 Account Termination

Upon permanent account closure:

• All active ads are removed
• Refund eligibility is reviewed
• Eligible refunds processed within 10 business days
• Re-registration is prohibited (per terms)

9️⃣ Policy Changes & Updates

CABII reserves the right to modify this policy anytime with 30 days' notice. Changes will be communicated via:

• Email notification to registered email address
• In-app notification in user dashboard
• Policy page update with "Last Updated" date

Continued use of CABII platform after policy changes constitutes acceptance.

🔟 Grievance Redressal

Step-by-Step Process:

1. Submit Complaint: Use "Help & Support" section in app/website
2. Acknowledgment: Receive ticket number within 2 hours
3. Investigation: 7 business days for complete investigation
4. Response: Detailed resolution communicated
5. Appeal: 72-hour appeal window if unsatisfied
6. Escalation: Senior team review for unresolved issues

📝 Disclaimer

This Refund & Cancellation Policy is governed by Indian Consumer Protection Act, 2019, and all applicable laws. In case of any conflict between this policy and legal requirements, the law shall prevail. CABII is committed to fair and transparent practices.

✅ Last Updated: January 28, 2026
Version 1.0 | CABII Refund & Cancellation Policy